The Systems Engineer is the first point of contact for escalation of all system related client and internal outages and issues. Overseeing the maintenance of the tape backup hardware and software systems and ensuring its working health.
Key Result Areas – Major Areas of Accountability
Providing quick and accurate updates to staff for problem isolation.
Point of contact for managed services, client firewalls, and dedicated hosting servers, as well as time-and-material systems administration.
Contribute towards project goals.
Improving the performance and availability of system designs.
Identifying and contributing to process improvements within the group and with other groups throughout the company.
Reviewing system elements to insure configuration standards.
Analyzing performance reports and identifying potential problem areas.
Testing and validating new software, hardware, as well as creating proper procedures.
Cross-training with network engineers.
Deploying of new gear in various points of presence.
Position Qualifications Required
Bachelors in Computer Science or other computer related field, or equivalent professional experience, in addition to 2-3 years of related experience.
Familiarity with tape backup infrastructures and implementations using Legato Software.
Working knowledge of UNIX with strong Windows skill, or strong UNIX skills with a working knowledge of windows required.
Excellent written and verbal communication skills.
Excellent analytical and troubleshooting skills as well as excellent organization, multi-tasking, prioritizing, and teamwork skills.
Ability to work quickly and independently in high stress situation/environment.
Ability to consistently produce high quality, on-time, and error-free results in an interrupting driven environment.
Firm understanding of key internet protocols and services including DNS, HTTP, email, TCP/IP and networking, SNMP, Kerberos and LDAP, including working knowledge of popular UNIX and Windows servers, applications, and implementations.
Knowledge of popular firewall products including checkpoint and/or Cisco Pix, Remedy Action Request System, Perl, VA, and/or Shell Scripting.