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GNOC Operations Administrator Supervisor

Company: Globix Corporation

Location: New York, NY

Job Type: Full-Time/Regular

Position Summary

The GNOC Operations Administrator Supervisor will be responsible for managing a team consisting of GNOC Operations Administrators, GNOC Senior Operations Administrators, and Customer Service Representatives. He/she will be responsible for overseeing GNOC Operations workflow by monitoring ticket queues of network and systems issues and requests and ensuring that GNOC staff meet or exceed client service level expectations. In addition, he/she will be using his/her higher level systems and/or network operations experience to recommended appropriate solutions to resolve client issues.

Major Areas of Accountability

Position Qualifications Required