Globix offers comprehensive Monitoring Services for all of your infrastructure application needs — from the physical network and server hardware, Web and application services, to backend databases. Our Monitoring Services are integrated with our Network Operation Center (NOC), which is staffed 24×7 with highly skilled and trained engineering resources who manage and maintain our client environments.

We recommend using several monitoring services to ensure high availability and proactive resolution of performance issues. Options include:

ICMP Monitoring

This is performed via Globix ping monitoring, which checks the accessibility of a specific IP address using the ICMP protocol. The monitoring system checks the accessibility of a specific host IP address by sending a request consisting of five, 64-byte packets.

HTTP/HTTPS Device Monitoring and Pattern Match

Our HTTP/HTTPS Device Monitoring and Pattern Match allows us to check the availability and response time of the network device associated with the HTTP request and to check whether that specific content is found in a Web page.

Server Threshold Monitoring

We will install server-monitoring software, which provides vital information about server status. The information is made available to you via Web browser access and will include threshold and trend reporting. In addition, we will configure this system-for-system log monitoring and process monitoring based on information provided by you.

Globix Functional Monitoring

Globix’ Functional Monitoring uses prerecorded scripts to perform synthetic transactions against your eBusiness site. Our Functional Monitoring tools simulate the end-user experience and mimic the behavior of a standard Web browser to test the end-to-end functionality, availability, and performance of your site. Our Functional Monitoring can even flag missing images and broken links to ensure that your site maintains its professional appearance. It is a comprehensive, yet cost-effective way to ensure that your site is available.

• Proactive — Quickly diagnose and rapidly respond to potential and actual fault conditions. Leverage pre-failure alerting to fix potential issues before they result in unplanned server downtime.
• Experts — We identify issues and recommend solutions to problems identified via monitoring.
• Focused — Our monitoring is focused on the application. Servers, routers, hubs, switches, firewalls, and the like are instruments that support a business function executed via an application. Commodity monitoring focuses on the instruments and not the application.
• Dedicated — We don’t just identify problems, our engineering staff is on call 24×7 to resolve monitoring issues.
• Accessible — View management information, update system software, configure storage arrays, and run online diagnostics from anywhere via a secure Web browser.

Supported network device monitoring

Routers, switches, firewalls, load balancers – any SNMP-compliant device

Operating system and server health monitoring

Microsoft Windows Server 2000 and 2003 (Standard and Enterprise editions), Sun Solaris, Linux, Hewlett-Packard UNIX, and AIX

Sample Web and application servers we support

Apache, SunONE/iPlanet, Microsoft IIS, IBM Websphere, ATG Dynamo, BEA Weblogics, BroadVision, Vignette, Caucho Resin, Apache Tomcat, Interwoven TeamSite, Microsoft Commerce Server

Database monitoring

Oracle, Microsoft SQL Server, MySQL, Postgres

Service Level Agreement (SLA)

We provide clients with a comprehensive SLA for technical issues.

• 24×7 solutions monitoring
• 15-minute response time to escalation during a high severity event