The Globix Managed Hosting Service bundles best-of-breed hardware, security, storage, and monitoring services with ongoing management to make sourcing a hosting solution straightforward and painless. Through this offering, we’re committed to helping you lower your IT costs, increase quality, mitigate risk, and improve agility – all backed up by a Service Level Agreement (SLA) which reflects our commitment.

Operating in today’s business environment is challenging enough without having to keep up to date on the latest advances in technology. Globix’ Managed Hosting Service allows you to leverage the power of the Internet and focus on your core competencies at the same time.

The basic configuration includes the server, firewall, operating system, server hardening, patch services, and backup and monitoring services. Once the base package has been selected, a number of additional services are available to further tailor the service to meet your specific business needs.

Additional Services:

• Multiple servers and multi-tier environments
• Database configuration
• Load balancing
• Redundant firewalls
• Application management
• Additional systems and network management
• Monthly server hardening and quarterly penetration tests
• Intrusion prevention and detection services

• Customer-Focused — At the heart of Globix’ Managed Hosting Service is the priority placed on timely notification of issues combined with professional technicians trained to address and correct the problem. Managing your technology is more than keeping an eye on your infrastructure. We provide peace of mind, keeping you informed of the day-to-day health and maintenance of your hosted environment.
• Robust — Globix only uses premium server technology with redundancy in the hard drives, fans, and power supplies. Globix data centers include N+1 protection for cooling, protected power, and fire suppression systems. These data centers are monitored by staff 24×7.
• Secure — Protection is critical to your business and that is why Globix incorporates firewalls, monitoring, redundancy, and backups that work seamlessly to keep your data safe from malicious activity and disasters.
• Scalable — Globix is prepared to respond to the changes in your business. You control when and how to modify your environment. Increasing storage, bandwidth, or adding additional servers can be done in hours, not days.
• Proactive — Monitoring systems and technicians monitor your devices and operating systems 24×7 to make certain that your implementation is running smoothly. Monitoring systems are designed to warn you and the Globix technicians before problems occur.
• Cost-Effective — Reduces the total cost of ownership.

Below are the core services included in Globix’ Managed Hosting Service.

• 24×7 Service and Support — Globix on-site 24×7 Network Operation Center and certified engineering staff are available to respond to issues and alerts. Clients, or their authorized representatives, have round-the-clock toll-free technical support. Clients can also use our secure, customer service portal to open, track, and review service requests.
• Monitoring Services — Globix monitors your Managed Hosting solution on a 24×7 basis. Globix’ Managed Hosting Service includes HTTP, ping, and port monitoring and also includes 15 standard system health processes. These processes set off alerts, on a proactive basis, so we can notify you before issues arise regarding your disk space, CPU spikes, RAM processes, NICs, motherboards, and more.
• Server Management
• Hardware — Globix has partnered with best-of-breed server technology providers to deliver a solution where we manage, monitor, and maintain the environment for maximum availability. Backed by an SLA, we are prepared to quickly replace devices since we maintain an inventory of spares.
• Vulnerability Assessment — Using a leading third-party software platform based on best practices, all servers are hardened against common exploits and vulnerabilities. A thorough report is provided to you which demonstrates that your server meets stringent levels of security and compliancy where needed. The base service includes a one-time hardening and, depending on your business need, we are prepared to provide you with additional assessments as necessary.
• Operating System and Patch Services — Managed Hosting servers operate either on Windows, Linux, or Solaris and all platforms are monitored hourly for critical missing patches that could compromise the environment’s security. All patches are available through our secure customer service portal. We can provide you with the option of performing the patching service yourself, or we can regularly perform patch services on your behalf – alleviating the need to dedicate resources to this task.
• Power Cycling — We are available to you 24×7 for power cycling when you determine that a reboot of your server is required. Power cycling is performed by professionals who are knowledgeable of your environment and can act as an extension of your team for these reboots.
• Firewall Management — Globix will work with you and your team to recommend which firewall technology is appropriate for your business needs. We maintain the firewall on your behalf and give you the ability to make rule changes. And, while our professionals monitor your activity, the firewall service also comes with the ability for you to view firewall logs and firewall configurations.
• Dedicated Account Executive — All Managed Hosting clients have a dedicated sales representative that serves as your primary non-technical contact and provides you with a quarterly review report. This report details service activities that include ticket volume, utilization graphs, capacity planning, and performance against SLA.
• Network — Your Websites and data are safeguarded with industry-leading network and infrastructure. At Globix, we manage and maintain our own network with a backbone availability guarantee of 100%. We are your one-stop shop for hosting and network needs with a trans-Atlantic and trans-Continental IP backbone consisting of four superPOPs and is peered in multiple locations and with multiple providers. This dynamic and redundant network is maintained by our industry-leading professionals.
• Managed Storage — Using the latest backup and archiving technologies, we provide onsite and offsite data storage and rotation, offering both disk- and tape-based backup services. Our Globix response team is available 24×7 to quickly react to any situation.
• Service Level Agreement – Response Times*
• Firewall rule changes – within 15 minutes
• Notification of monitoring alerts – within 15 minutes
• Remote power cycling of equipment – within 15 minutes
• Hardware failure/fix notification – within 15 minutes
• Network availability – within 15 minutes

*See the Globix Managed Hosting SLA for details